All Systems Operational

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GreySignal provides high performance managed cloud services and healthcare software. This is the system status for GreySignal services, both edge network and dashboard/APIs for management.

Uptime over the past 90 days. View historical uptime.
Email ? Operational
90 days ago
100.0 % uptime
Today
GreyMail Interface   Operational
90 days ago
100.0 % uptime
Today
GreyMail Delivery Grid   Operational
90 days ago
100.0 % uptime
Today
Encryption Grid   ? Operational
Antivirus/Antispam Scanning   Operational
Email Archiving   Operational
GreyMAR Operational
90 days ago
100.0 % uptime
Today
User Interface   Operational
Database Services   Operational
Storage Services   Operational
FTP Services   ? Operational
eFax Services Beta   Operational
Electronic Charting ServicesBeta   Operational
API & Integrations   Operational
90 days ago
100.0 % uptime
Today
GreyOS Services   Operational
Backup ? Operational
90 days ago
100.0 % uptime
Today
GreyVault Core Services   Operational
90 days ago
100.0 % uptime
Today
GreyVault Northeast   Operational
GreyVault Southeast   Operational
GreyVault Northwest   Operational
GreyVault Southwest   Operational
WiFi ? Operational
90 days ago
100.0 % uptime
Today
GreySignal Air Controller   ? Operational
90 days ago
100.0 % uptime
Today
Switching Services   Operational
Tower Controller   Operational
PoP Monitoring (Tower)   Operational
Apps/Hosting ? Operational
90 days ago
100.0 % uptime
Today
Hosting Grid   Operational
90 days ago
100.0 % uptime
Today
PoD Network   ? Operational
Railgun Services   Operational
Core Services ? Operational
High Availability Syncronization   Operational
DC Communication   ? Operational
Western Datacenter Delivery Grid   Operational
Eastern Datacenter Delivery Grid   Operational
Notification Delivery (Global)   ? Operational
IT Support Operational
GreySignal Help Center   ? Operational
Ticket Creation/Submission   Operational
Ticket Agent Interface   ? Operational
Heartbeat ? Operational
Notification Delivery   Operational
Heartbeat Controller   Operational
Events API   Operational
Incident Routing   Operational
Vocal Incident Alerting   Operational
Phone ? Operational
Twilio REST API   Operational
Twilio TaskRouter   Operational
Twilio Phone Numbers   Operational
Twilio Network Traversal Service   Operational
Twilio Monitor Events   Operational
Twilio Monitor Alerts / Notifications   Operational
Twilio Elastic SIP Trunking   Operational
GreyStats Operational
Interface   Operational
TV API   Operational
Mobile Alerting   Operational
Insurance Verification Engine (IVE)   ? Operational
Patient Concierge AI   Operational
Education Operational
Administration Interface   Operational
API   Operational
Instructor Interface   Operational
Student Interface   Operational
Student Grading Engine   Operational
Reporting Engine   Operational
File Management   Operational
GreyMAR PointClickCare Controller (Third Party) ? Operational
PointClickCare POC Module   Operational
WWW4   Operational
WWW1   Operational
WWW11   Operational
WWW12   Operational
WWW14   Operational
WWW2   Operational
WWW3   Operational
WWW6   Operational
WWW7   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
GreyMAR Response Time
Fetching
Past Incidents
Dec 19, 2018

No incidents reported today.

Dec 18, 2018
PointClickCare Web Application - Degraded Performance
Resolved - PCC has resolved the issue and performance has returned to normal levels.
Dec 18, 14:15 EST
Update - PCC is still experiencing performance issues.

We continue to monitor.

Next update to follow in 30 minutes.
Dec 18, 10:29 EST
Update - PCC is still experiencing performance issues.

We continue to monitor.

Next update to follow in 30 minutes.
Dec 18, 09:22 EST
Identified - PCC is currently experiencing performance issues. Degraded performance within environments - WWW2, WWW4, WWW14, WWW12, WWW11, WWW3, WWW7, ISO-H, ISO-SNRZ, ISO-EFS, ISO-BRK, ISO- K.

Next update to follow in 30 minutes.
Dec 18, 08:23 EST
Scheduled PointClickCare Maintenance Outage Notification
Completed - The scheduled maintenance has been completed.
Dec 18, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 02:30 EST
Scheduled - Components
PointClickCare Web Application

Description Please be advised that we will be performing an software update that will require up to 3 hours outage for WWW1(CDN), WWW2, WWW4, WWW7, WWW11, WWW14, efs, brk, kind, US Template, CDN Template during the maintenance time noted below.

Eastern time: Tuesday, December 18 2018 2:30am - 5:30am
Central time: Tuesday, December 18 2018 1:30am - 4:30am
Pacific time: Monday, December 17 2018 11:30pm - Tuesday, December 18 2018 2:30am
Dec 12, 12:55 EST
Dec 17, 2018

No incidents reported.

Dec 16, 2018

No incidents reported.

Dec 15, 2018
Scheduled PointClickCare US Maintenance Outage Notification
Completed - The scheduled maintenance has been completed.
Dec 15, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 02:30 EST
Scheduled - Components
PointClickCare Web Application, Messaging Service, Skin & Wound, Secure FTP, Data Relay, PointClickCare Developer Program

Description Please be advised that our Operations teams will be performing a Network Maintenance that requires up to a 3 hour outage of the PointClickCare application and all its services, as noted below:

Eastern time: Saturday Dec 15th 2018 2:30 am to 5:30 am
Central time: Saturday Dec 15th 2018 1:30 am to 4:30 am
Mountain time: Saturday Dec 15th 2018 12:30 am to 3:30 am
Pacific time: Friday, Dec 14th 2018 11:30 pm to Saturday Dec 15th 2:30 am

US Messaging services will be offline during this time. Messages will be queued and will be delivered after the maintenance is completed.

We apologize for any inconvenience this may cause. The team is continuously monitoring performance and will address issues in the most urgent matter.
Dec 14, 10:00 EST
Dec 14, 2018

No incidents reported.

Dec 13, 2018
Scheduled: PointClickCare Maintenance Outage Notification
Completed - The scheduled maintenance has been completed.
Dec 13, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 00:01 EST
Scheduled - Description
Please be advised that we will be performing a software update that will require a messaging service outage for some customer environments during this maintenance time. Messages will be queued up and will be delivered once the outage is completed.

Components
Data Relay, Messaging Service, PointClickCare Developer Program, PointClickCare Web Application, Secure FTP, Skin & Wound
Dec 7, 14:27 EST
Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

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