All Systems Operational

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GreySignal provides high performance managed cloud services and healthcare software. This is the system status for GreySignal services, both edge network and dashboard/APIs for management.

Uptime over the past 90 days. View historical uptime.
Email ? Operational
90 days ago
99.99 % uptime
Today
GreyMail Interface Operational
90 days ago
99.99 % uptime
Today
GreyMail Delivery Grid Operational
90 days ago
100.0 % uptime
Today
Encryption Grid ? Operational
Antivirus/Antispam Scanning Operational
Email Archiving Operational
GreyMAR Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
Database Services Operational
Storage Services Operational
FTP Services ? Operational
eFax Services Beta Operational
Electronic Charting ServicesBeta Operational
API & Integrations Operational
90 days ago
100.0 % uptime
Today
GreyOS Services Operational
Backup ? Operational
90 days ago
100.0 % uptime
Today
GreyVault Core Services Operational
90 days ago
100.0 % uptime
Today
GreyVault Northeast Operational
GreyVault Southeast Operational
GreyVault Northwest Operational
GreyVault Southwest Operational
WiFi ? Operational
90 days ago
100.0 % uptime
Today
GreySignal Air Controller ? Operational
90 days ago
100.0 % uptime
Today
Switching Services Operational
Tower Controller Operational
PoP Monitoring (Tower) Operational
Apps/Hosting ? Operational
90 days ago
100.0 % uptime
Today
Hosting Grid Operational
90 days ago
100.0 % uptime
Today
PoD Network ? Operational
Railgun Services Operational
Core Services ? Operational
High Availability Syncronization Operational
DC Communication ? Operational
Western Datacenter Delivery Grid Operational
Eastern Datacenter Delivery Grid Operational
Notification Delivery (Global) ? Operational
IT Support Operational
GreySignal Help Center ? Operational
Ticket Creation/Submission Operational
Ticket Agent Interface ? Operational
Heartbeat ? Operational
Notification Delivery Operational
Heartbeat Controller Operational
Events API Operational
Incident Routing Operational
Vocal Incident Alerting Operational
Phone ? Operational
Twilio REST API Operational
Twilio TaskRouter Operational
Twilio Phone Numbers Operational
Twilio Network Traversal Service Operational
Twilio Monitor Events Operational
Twilio Monitor Alerts / Notifications Operational
Twilio Elastic SIP Trunking Operational
GreyStats Operational
Interface Operational
TV API Operational
Mobile Alerting Operational
Insurance Verification Engine (IVE) ? Operational
Patient Concierge AI Operational
Education Operational
Administration Interface Operational
API Operational
Instructor Interface Operational
Student Interface Operational
Student Grading Engine Operational
Reporting Engine Operational
File Management Operational
GreyMAR PointClickCare Controller (Third Party) ? Operational
PointClickCare POC Module Operational
WWW4 Operational
WWW1 Operational
WWW11 Operational
WWW12 Operational
WWW14 Operational
WWW2 Operational
WWW3 Operational
WWW6 Operational
WWW7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
GreyMAR Response Time
Fetching
Past Incidents
Jan 24, 2020

No incidents reported today.

Jan 23, 2020
PointClickCare Maintenance Outage Notification
Completed - The scheduled maintenance has been completed.
Jan 23, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 00:01 EST
Scheduled - Details: Please be advised that PCC will be performing a software update that will require a messaging service outage for some customer environments during this maintenance time. Messages will be queued up and will be delivered once the outage is completed.

Affected Infrastructure:
Components: PointClickCare Developer Program,Messaging Service
Locations: Developer Program - Development, Developer Program - New Activations, Developer Program - Service Delivery, ISO-B, ISO-G, ISO-H, ISO-K, ISO-S, WWW1, WWW11, WWW12, WWW13, WWW14, WWW16, WWW2, WWW3, WWW4, WWW6, WWW7,ISO-E

Planned Start: January 23, 2020 12:00AM EST

Expected End: January 23, 2020 2:00AM EST
Jan 22, 15:31 EST
Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Scheduled Maintenance Notification from PointClickCare SaaS Service Status
Completed - The scheduled maintenance has been completed.
Jan 18, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 02:30 EST
Scheduled - Components
PointClickCare Web Application, Messaging Service, Skin & Wound, Data Relay, PointClickCare Developer Program

DescriptionPlease note that the SaaS Operations Team will be performing network and database maintenance that will impact all US Environments.
During this time, we anticipate all services being impacted, as follows:
• PointClickCare application (Login unavailable)
• Data Relay
• EMAR Backup
• Skin and Wound
• Dev Program: Development
• Dev Program: Activations
• Dev Program: Service Delivery
• Home Health
• Nutrition Management
• Messaging
The Rhapsody Messaging Service will be unavailable starting at 2:00am EST until 6:00am EST. Messages will be queued and will be delivered after the maintenance is completed.


Affected Infrastructure:
Components: Data Relay, Messaging Service, PointClickCare Developer Program, Skin & Wound,PointClickCare Web Application
Locations: Developer Program - Development, Developer Program - New Activations, Developer Program - Service Delivery, ISO-B, ISO-G, ISO-K, ISO-S, Skin & Wound - US, WWW11, WWW12, WWW13, WWW14, WWW16, WWW2, WWW3, WWW4, WWW7,ISO-E

The PCC team is continuously monitoring performance and will address issues in the most urgent matter.
Jan 17, 08:49 EST
Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

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