All Systems Operational

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GreySignal provides high performance managed cloud services and healthcare software. This is the system status for GreySignal services, both edge network and dashboard/APIs for management.

Uptime over the past 90 days. View historical uptime.
Email ? Operational
90 days ago
100.0 % uptime
Today
GreyMail Interface Operational
90 days ago
100.0 % uptime
Today
GreyMail Delivery Grid Operational
90 days ago
100.0 % uptime
Today
Encryption Grid ? Operational
Antivirus/Antispam Scanning Operational
Email Archiving Operational
GreyMAR Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
Database Services Operational
Storage Services Operational
FTP Services ? Operational
eFax Services Beta Operational
Electronic Charting ServicesBeta Operational
API & Integrations Operational
90 days ago
100.0 % uptime
Today
GreyOS Services Operational
Backup ? Operational
90 days ago
100.0 % uptime
Today
GreyVault Core Services Operational
90 days ago
100.0 % uptime
Today
GreyVault Northeast Operational
GreyVault Southeast Operational
GreyVault Northwest Operational
GreyVault Southwest Operational
WiFi ? Operational
90 days ago
100.0 % uptime
Today
GreySignal Air Controller ? Operational
90 days ago
100.0 % uptime
Today
Switching Services Operational
Tower Controller Operational
PoP Monitoring (Tower) Operational
Apps/Hosting ? Operational
90 days ago
100.0 % uptime
Today
Hosting Grid Operational
90 days ago
100.0 % uptime
Today
PoD Network ? Operational
Railgun Services Operational
Core Services ? Operational
High Availability Syncronization Operational
DC Communication ? Operational
Western Datacenter Delivery Grid Operational
Eastern Datacenter Delivery Grid Operational
Notification Delivery (Global) ? Operational
IT Support Operational
GreySignal Help Center ? Operational
Ticket Creation/Submission Operational
Ticket Agent Interface ? Operational
Heartbeat ? Operational
Notification Delivery Operational
Heartbeat Controller Operational
Events API Operational
Incident Routing Operational
Vocal Incident Alerting Operational
Phone ? Operational
Twilio REST API Operational
Twilio TaskRouter Operational
Twilio Phone Numbers Operational
Twilio Network Traversal Service Operational
Twilio Monitor Events Operational
Twilio Monitor Alerts / Notifications Operational
Twilio Elastic SIP Trunking Operational
GreyStats Operational
Interface Operational
TV API Operational
Mobile Alerting Operational
Insurance Verification Engine (IVE) ? Operational
Patient Concierge AI Operational
Education Operational
Administration Interface Operational
API Operational
Instructor Interface Operational
Student Interface Operational
Student Grading Engine Operational
Reporting Engine Operational
File Management Operational
GreyMAR PointClickCare Controller (Third Party) ? Operational
PointClickCare POC Module Operational
WWW4 Operational
WWW1 Operational
WWW11 Operational
WWW12 Operational
WWW14 Operational
WWW2 Operational
WWW3 Operational
WWW6 Operational
WWW7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
GreyMAR Response Time
Fetching
Past Incidents
Feb 22, 2020
Scheduled PointClickCare SaaS Service Maintenance
Completed - The scheduled maintenance has been completed.
Feb 22, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 02:30 EST
Scheduled - Details: Please be advised that the PCC Operations teams will be performing a Network Maintenance that requires up to a 3 hour outage of the PointClickCare application and all its services, as noted below:

Eastern time: Saturday, February 22, 2020 2:30 am to 5:30 am
Central time: Saturday, February 22, 2020 1:30 am to 4:30 am
Mountain time: Saturday, February 22, 2020 12:30 am to 3:30 am
Pacific time: Friday, February 21, 2020 11:30 pm to Saturday, February 22, 2020 2:30 am

Messaging services will be offline during this time. Messages will be queued and will be delivered after the maintenance is completed.

The PCC team apologizes for any inconvenience this may cause. The PCC team is continuously monitoring performance and will address issues in the most urgent matter.

Affected Infrastructure:
Components: Data Relay, Messaging Service, PointClickCare Developer Program, Skin & Wound,PointClickCare Web Application
Locations: Developer Program - Development, Developer Program - New Activations, Developer Program - Service Delivery, ISO-B, ISO-G, ISO-H, ISO-K, ISO-S, Skin & Wound - CDN, Skin & Wound - US, WWW1, WWW11, WWW12, WWW13, WWW14, WWW16, WWW2, WWW3, WWW4, WWW6, WWW7,ISO-E
Feb 19, 08:41 EST
Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
PointClickCare Maintenance Outage Notification
Completed - The scheduled maintenance has been completed.
Feb 12, 04:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:30 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 5, 09:00 EST
Scheduled - Details: Please be advised that PCC will be performing a software update that will require up to 2 hours outage for during the maintenance time noted below.

Affected Infrastructure:
Components: PointClickCare Web Application
Locations: WWW13, WWW16, WWW3, WWW4,WWW6
Feb 5, 08:49 EST
Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020
PointClickCare US & Canada Maintenance Outage Notification
Completed - The scheduled maintenance has been completed.
Feb 8, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 02:30 EST
Scheduled - Details: Please be advised that our Operations teams will be performing a Network Maintenance that requires up to a 3 hour outage of the PointClickCare application and all its services, as noted below:

Eastern time: Saturday, February 8, 2020 2:30 am to 5:30 am
Central time: Saturday, February 8, 2020 1:30 am to 4:30 am
Mountain time: Saturday, February 8, 2020 12:30 am to 3:30 am
Pacific time: Friday, February 7, 2020 11:30 pm to Saturday, February 8, 2020 2:30 am

Messaging services will be offline during this time. Messages will be queued and will be delivered after the maintenance is completed.

We apologize for any inconvenience this may cause. The team is continuously monitoring performance and will address issues in the most urgent matter.

Affected Infrastructure:
Components: Data Relay, Messaging Service, PointClickCare Developer Program, Skin & Wound,PointClickCare Web Application
Locations: Developer Program - Development, Developer Program - New Activations, Developer Program - Service Delivery, ISO-B, ISO-G, ISO-H, ISO-K, ISO-S, Skin & Wound - CDN, Skin & Wound - US, WWW1, WWW11, WWW12, WWW13, WWW14, WWW16, WWW2, WWW3, WWW4, WWW6, WWW7,ISO-E
Jan 31, 08:49 EST
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