All Systems Operational

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GreySignal provides high performance managed cloud services and healthcare software. This is the system status for GreySignal services, both edge network and dashboard/APIs for management.

Uptime over the past 90 days. View historical uptime.
Email ? Operational
90 days ago
100.0 % uptime
Today
GreyMail Interface Operational
90 days ago
100.0 % uptime
Today
GreyMail Delivery Grid Operational
90 days ago
100.0 % uptime
Today
Encryption Grid ? Operational
Antivirus/Antispam Scanning Operational
Email Archiving Operational
GreyMAR Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
Database Services Operational
Storage Services Operational
FTP Services ? Operational
eFax Services Beta Operational
Electronic Charting ServicesBeta Operational
API & Integrations Operational
90 days ago
100.0 % uptime
Today
GreyOS Services Operational
Backup ? Operational
90 days ago
100.0 % uptime
Today
GreyVault Core Services Operational
90 days ago
100.0 % uptime
Today
GreyVault Northeast Operational
GreyVault Southeast Operational
GreyVault Northwest Operational
GreyVault Southwest Operational
WiFi ? Operational
90 days ago
100.0 % uptime
Today
GreySignal Air Controller ? Operational
90 days ago
100.0 % uptime
Today
Switching Services Operational
Tower Controller Operational
PoP Monitoring (Tower) Operational
Apps/Hosting ? Operational
90 days ago
99.99 % uptime
Today
Hosting Grid Operational
90 days ago
99.99 % uptime
Today
PoD Network ? Operational
Railgun Services Operational
Core Services ? Operational
High Availability Syncronization Operational
DC Communication ? Operational
Western Datacenter Delivery Grid Operational
Eastern Datacenter Delivery Grid Operational
Notification Delivery (Global) ? Operational
IT Support Operational
GreySignal Help Center ? Operational
Ticket Creation/Submission Operational
Ticket Agent Interface ? Operational
Heartbeat ? Operational
Notification Delivery Operational
Heartbeat Controller Operational
Events API Operational
Incident Routing Operational
Vocal Incident Alerting Operational
Phone ? Operational
Twilio REST API Operational
Twilio TaskRouter Operational
Twilio Phone Numbers Operational
Twilio Network Traversal Service Operational
Twilio Monitor Events Operational
Twilio Monitor Alerts / Notifications Operational
Twilio Elastic SIP Trunking Operational
GreyStats Operational
Interface Operational
TV API Operational
Mobile Alerting Operational
Insurance Verification Engine (IVE) ? Operational
Patient Concierge AI Operational
Education Operational
Administration Interface Operational
API Operational
Instructor Interface Operational
Student Interface Operational
Student Grading Engine Operational
Reporting Engine Operational
File Management Operational
GreyMAR PointClickCare Controller (Third Party) ? Operational
PointClickCare POC Module Operational
WWW4 Operational
WWW1 Operational
WWW11 Operational
WWW12 Operational
WWW14 Operational
WWW2 Operational
WWW3 Operational
WWW6 Operational
WWW7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
GreyMAR Response Time
Fetching
Past Incidents
Sep 20, 2019

No incidents reported today.

Sep 19, 2019

No incidents reported.

Sep 18, 2019
Scheduled PointClickCare Maintenance Outage Notification
Completed - The scheduled maintenance has been completed.
Sep 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 EDT
Scheduled - Details: Please be advised that we will be performing a software update that will require a messaging service outage for some customer environments during this maintenance time. Messages will be queued up and will be delivered once the outage is completed.

Affected Infrastructure:
Components: Messaging Service
Locations: ISO-B, ISO-E, ISO-G, ISO-H, ISO-K, ISO-S, WWW1, WWW11, WWW12, WWW13, WWW14, WWW16, WWW2, WWW3, WWW4, WWW6, WWW7
Sep 17, 11:27 EDT
Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019
PointClickCare US & Canada Maintenance Outage Notification
Completed - The scheduled maintenance has been completed.
Sep 14, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:30 EDT
Scheduled - Description
Please be advised that our Operations teams will be performing a Network Maintenance that requires up to a 3 hour outage of the PointClickCare application and all its services, as noted below:

Eastern time: Saturday, September 14th, 2019 2:30 am to 5:30 am
Central time: Saturday, September 14th, 2019 1:30 am to 4:30 am
Mountain time: Saturday, September 14th, 2019 12:30 am to 3:30 am
Pacific time: Friday, September 13th, 2019 11:30 pm to Saturday, September 14th, 2019 2:30 am

The Rhapsody messaging service will be unavailable between 2:00am and 6:00am EST. Messages will be queued and will be delivered after the maintenance is completed.

We apologize for any inconvenience this may cause. The team is continuously monitoring performance and will address issues in the most urgent matter.

Components
Data Relay, Messaging Service, PointClickCare Developer Program, PointClickCare Web Application, Secure FTP, Skin & Wound
Sep 10, 08:27 EDT
Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

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