Monitoring - Google has put in place mitigation. Things are starting to return to normal.
Mar 27, 17:02 EDT
Identified - There is an identified issue with GreyMAR's upstream provider, Google Cloud, that is experiencing a mass latency issue. We are working with them to resolve slowness issues. This will affect ability to login in a timely fashion and the application may load slowly.
Mar 27, 16:46 EDT

About This Site

GreySignal provides high performance managed cloud services and healthcare software. This is the system status for GreySignal services, both edge network and dashboard/APIs for management.

Email ? Operational
90 days ago
100.0 % uptime
Today
GreyMail Interface Operational
90 days ago
100.0 % uptime
Today
GreyMail Delivery Grid Operational
90 days ago
100.0 % uptime
Today
Encryption Grid ? Operational
Antivirus/Antispam Scanning Operational
Email Archiving Operational
GreyMAR Degraded Performance
90 days ago
100.0 % uptime
Today
User Interface Degraded Performance
Database Services Degraded Performance
Storage Services Operational
FTP Services ? Operational
eFax Services Beta Degraded Performance
Electronic Charting ServicesBeta Operational
API & Integrations Operational
90 days ago
100.0 % uptime
Today
GreyOS Services Operational
Backup ? Operational
90 days ago
100.0 % uptime
Today
GreyVault Core Services Operational
90 days ago
100.0 % uptime
Today
GreyVault Northeast Operational
GreyVault Southeast Operational
GreyVault Northwest Operational
GreyVault Southwest Operational
WiFi ? Operational
90 days ago
100.0 % uptime
Today
GreySignal Air Controller ? Operational
90 days ago
100.0 % uptime
Today
Switching Services Operational
Tower Controller Operational
PoP Monitoring (Tower) Operational
Apps/Hosting ? Operational
90 days ago
100.0 % uptime
Today
Hosting Grid Operational
90 days ago
100.0 % uptime
Today
PoD Network ? Operational
Railgun Services Operational
Core Services ? Operational
High Availability Syncronization Operational
DC Communication ? Operational
Western Datacenter Delivery Grid Operational
Eastern Datacenter Delivery Grid Operational
Notification Delivery (Global) ? Operational
IT Support Operational
GreySignal Help Center ? Operational
Ticket Creation/Submission Operational
Ticket Agent Interface ? Operational
Heartbeat ? Operational
Notification Delivery Operational
Heartbeat Controller Operational
Events API Operational
Incident Routing Operational
Vocal Incident Alerting Operational
Phone ? Operational
Twilio REST API Operational
Twilio TaskRouter Operational
Twilio Phone Numbers Operational
Twilio Network Traversal Service Operational
Twilio Monitor Events Operational
Twilio Monitor Alerts / Notifications Operational
Twilio Elastic SIP Trunking Operational
GreyStats Operational
Interface Operational
TV API Operational
Mobile Alerting Operational
Insurance Verification Engine (IVE) ? Operational
Patient Concierge AI Operational
Education Operational
Administration Interface Operational
API Operational
Instructor Interface Operational
Student Interface Operational
Student Grading Engine Operational
Reporting Engine Operational
File Management Operational
GreyMAR PointClickCare Controller (Third Party) ? Operational
PointClickCare POC Module Operational
WWW4 Operational
WWW1 Operational
WWW11 Operational
WWW12 Operational
WWW14 Operational
WWW2 Operational
WWW3 Operational
WWW6 Operational
WWW7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
GreyMAR Response Time
Fetching
Past Incidents
Mar 30, 2020

No incidents reported today.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020
Completed - The scheduled maintenance has been completed.
Mar 22, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:02 EDT
Scheduled - Scheduled maintenance will be performed on Allscripts Central, ClientConnect and all Spoke Applications on Saturday, March 21 from 11:00 PM to 5:00 AM March 22. During this time all Central applications will be unavailable. We apologize for any inconvenience, and thank you for your patience. For immediate assistance during this time, please contact support via phone.
Effective
From: 03/20/2020 12:38:00 EDT
To: 03/22/2020 06:00:00 EDT
Mar 20, 16:09 EDT
Mar 20, 2020
Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 02:00 EDT
Scheduled - Details: Please be advised that we will be performing a software update that will require up to 2 hours outage for during the maintenance time noted below.

Eastern time: Friday, March 20, 2020 2:30am – 4:30am
Central time: Friday, March 20, 2020 1:30am – 3:30am
Pacific time: Thursday, March 19, 2020 at 11:30pm to Friday, March 20, 2020 at 1:30am

We apologize for any inconvenience this may cause.


Affected Infrastructure:
Components: PointClickCare Web Application
Locations: WWW13, WWW16, WWW3, WWW4, WWW6,WWW7
Mar 18, 09:34 EDT
Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.