Service Under Maintenance

About This Site

GreySignal provides high performance managed cloud services and custom applications. This is the system status for GreySignal services, both edge network and dashboard/APIs for management.

Email ? Operational
90 days ago
100.0 % uptime
Today
GreyMail Interface   Operational
90 days ago
100.0 % uptime
Today
GreyMail Delivery Grid   Operational
90 days ago
100.0 % uptime
Today
Encryption Grid   ? Operational
Antivirus/Antispam Scanning   Operational
Email Archiving   Operational
GreyMAR Operational
90 days ago
100.0 % uptime
Today
User Interface   ? Operational
90 days ago
100.0 % uptime
Today
FTP Services   ? Operational
Phone Services   Operational
Electronic Charting ServicesBeta   Operational
API & Integrations   Operational
eFax Services Beta   Operational
GreyOS Services   Operational
Backup ? Operational
90 days ago
100.0 % uptime
Today
GreyVault Core Services   Operational
90 days ago
100.0 % uptime
Today
GreyVault Northeast   Operational
GreyVault Southeast   Operational
GreyVault Northwest   Operational
GreyVault Southwest   Operational
WiFi ? Operational
90 days ago
100.0 % uptime
Today
GreySignal Air Controller   ? Operational
90 days ago
100.0 % uptime
Today
Switching Services   Operational
Tower Controller   Operational
PoP Monitoring (Tower)   Operational
Apps/Hosting ? Operational
90 days ago
100.0 % uptime
Today
Hosting Grid   Operational
90 days ago
100.0 % uptime
Today
PoD Network   ? Operational
Railgun Services   Operational
Core Services ? Operational
High Availability Syncronization   Operational
DC Communication   ? Operational
Western Datacenter Delivery Grid   Operational
Eastern Datacenter Delivery Grid   Operational
Notification Delivery (Global)   ? Operational
IT Support Operational
GreySignal Help Center   ? Operational
Ticket Creation/Submission   Operational
Ticket Agent Interface   ? Operational
Heartbeat ? Operational
Notification Delivery   Operational
Heartbeat Controller   Operational
Events API   Operational
Incident Routing   Operational
Vocal Incident Alerting   Operational
Phone ? Operational
Twilio REST API   Operational
Twilio TaskRouter   Operational
Twilio Phone Numbers   Operational
Twilio Network Traversal Service   Operational
Twilio Monitor Events   Operational
Twilio Monitor Alerts / Notifications   Operational
Twilio Elastic SIP Trunking   Operational
GreyStats Operational
Interface   Operational
TV API   Operational
Mobile Alerting   Operational
Insurance Verification Engine (IVE)   ? Operational
Patient Concierge AI   Operational
Education Operational
Administration Interface   Operational
API   Operational
Instructor Interface   Operational
Student Interface   Operational
Student Grading Engine   Operational
Reporting Engine   Operational
File Management   Operational
GreyMAR PointClickCare Controller (Third Party) ? Under Maintenance
PointClickCare POC Module   Operational
WWW4   Under Maintenance
WWW1   Operational
WWW11   Operational
WWW12   Operational
WWW14   Operational
WWW2   Operational
WWW3   Operational
WWW6   Operational
WWW7   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 16:44 EDT
Scheduled - Description
Please be advised that we will be performing a software update that will require a messaging service outage for some customer environments during this maintenance time. Messages will be queued up and will be delivered once the outage is completed.

Components
Messaging Service
Sep 21, 16:42 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 16:44 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 16:43 EDT
Scheduled - Description
Please note that our team will be performing maintenance on the Point Click Care Developer Program user interface as follows:

Eastern Time: Wednesday, September 26th 9:30 PM - 10:00 PM
Central Time: Wednesday, September 26th 7:30 PM - 8:00 PM
Pacific Time: Wednesday, September 26th 6:30 PM - 7:00 PM

During this time, the access interface will be unavailable.



Components
PointClickCare Developer Program, PointClickCare Web Application
Sep 21, 16:42 EDT
Description
Please be advised that we will be performing an software update that will require up to 2 hours outage for WWW1(CDN), WWW2, WWW3, WWW4, WWW12, WWW14, efs, brk, kind, US Template, CDN Template ,HCR during the maintenance time noted below.

Eastern time: Friday, September 28 2018 2:30am - 4:30am
Central time: Friday, September 28 2018 1:30am - 3:30am
Pacific time: Thursday, September 27, 2018 11:30pm - Friday, September 28 2018 1:30am


Components
PointClickCare Web Application
Posted on Sep 21, 16:49 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 16:46 EDT
Scheduled - Description
Please be advised that we will be performing an software update that will require up to 2 hours outage for WWW1(CDN), WWW2, WWW3, WWW4, WWW12, WWW14, efs, brk, kind, US Template, CDN Template ,HCR during the maintenance time noted below.

Eastern time: Friday, September 28 2018 2:30am - 4:30am
Central time: Friday, September 28 2018 1:30am - 3:30am
Pacific time: Thursday, September 27, 2018 11:30pm - Friday, September 28 2018 1:30am


Components
PointClickCare Web Application
Sep 21, 16:46 EDT
GreyMAR Response Time
Fetching
Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018
Completed - The scheduled maintenance has been completed.
Sep 15, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:31 EDT
Scheduled - Description
Please be advised that our Operations teams will be performing a Network Maintenance that requires up to 3 hours outage of the PCC application , as per the timelines noted below:

Eastern time: Saturday Sept 15th 2018 2:30 am to 5:30 am
Central time: Saturday Sept 15th 2018 1:30 am to 4:30 am
Pacific time: Friday, Sept 14th 2018 11:30 pm to Saturday , Sept 15th 2:30 am

US Messaging services will be offline during this time. Messages will be queued and will be delivered after the maintenance is completed. Be advised that messaging services will be restarted at 5:30 a.m. EST and it will take around 30 minutes for messaging services to be fully operational.

We apologize for any inconvenience this may cause .

Components
Data Relay, Messaging Service, PointClickCare Developer Program, PointClickCare Web Application, Secure FTP, Skin & Wound

Schedule
September 15, 2018 2:30AM - 5:30AM EDT
Sep 12, 07:58 EDT
Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.