All Systems Operational

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GreySignal provides high performance managed cloud services and custom applications. This is the system status for GreySignal services, both edge network and dashboard/APIs for management.

Uptime over the past 90 days. View historical uptime.
Email ? Operational
90 days ago
100.0 % uptime
Today
GreyMail Interface   Operational
90 days ago
100.0 % uptime
Today
GreyMail Delivery Grid   Operational
90 days ago
100.0 % uptime
Today
Encryption Grid   ? Operational
Antivirus/Antispam Scanning   Operational
Email Archiving   Operational
GreyMAR Operational
90 days ago
100.0 % uptime
Today
User Interface   ? Operational
90 days ago
100.0 % uptime
Today
FTP Services   ? Operational
Phone Services   Operational
Electronic Charting ServicesBeta   Operational
API & Integrations   Operational
eFax Services Beta   Operational
GreyOS Services   Operational
Backup ? Operational
90 days ago
100.0 % uptime
Today
GreyVault Core Services   Operational
90 days ago
100.0 % uptime
Today
GreyVault Northeast   Operational
GreyVault Southeast   Operational
GreyVault Northwest   Operational
GreyVault Southwest   Operational
WiFi ? Operational
90 days ago
100.0 % uptime
Today
GreySignal Air Controller   ? Operational
90 days ago
100.0 % uptime
Today
Switching Services   Operational
Tower Controller   Operational
PoP Monitoring (Tower)   Operational
Apps/Hosting ? Operational
90 days ago
100.0 % uptime
Today
Hosting Grid   Operational
90 days ago
100.0 % uptime
Today
PoD Network   ? Operational
Railgun Services   Operational
Core Services ? Operational
High Availability Syncronization   Operational
DC Communication   ? Operational
Western Datacenter Delivery Grid   Operational
Eastern Datacenter Delivery Grid   Operational
Notification Delivery (Global)   ? Operational
IT Support Operational
GreySignal Help Center   ? Operational
Ticket Creation/Submission   Operational
Ticket Agent Interface   ? Operational
Heartbeat ? Operational
Notification Delivery   Operational
Heartbeat Controller   Operational
Events API   Operational
Incident Routing   Operational
Vocal Incident Alerting   Operational
Phone ? Operational
Twilio REST API   Operational
Twilio TaskRouter   Operational
Twilio Phone Numbers   Operational
Twilio Network Traversal Service   Operational
Twilio Monitor Events   Operational
Twilio Monitor Alerts / Notifications   Operational
Twilio Elastic SIP Trunking   Operational
GreyStats Operational
Interface   Operational
TV API   Operational
Mobile Alerting   Operational
Insurance Verification Engine (IVE)   ? Operational
Patient Concierge AI   Operational
Education Operational
Administration Interface   Operational
API   Operational
Instructor Interface   Operational
Student Interface   Operational
Student Grading Engine   Operational
Reporting Engine   Operational
File Management   Operational
GreyMAR PointClickCare Controller (Third Party) ? Operational
PointClickCare POC Module   Operational
WWW4   Operational
WWW1   Operational
WWW11   Operational
WWW12   Operational
WWW14   Operational
WWW2   Operational
WWW3   Operational
WWW6   Operational
WWW7   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled PointClickCare (PCC) Maintenance Period Jun 28, 02:30-05:15 EDT
Please note that PointClickCare (PCC) is having scheduled maintenance at the times scheduled below. During this time PointClickCare will unable to be accessed.
Posted on Jun 20, 13:58 EDT
System Metrics Month Week Day
GreyMAR Response Time
Fetching
Past Incidents
Jun 21, 2018

No incidents reported today.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
PointClickCare Outage (WWW4)
Resolved - This incident has been resolved.
Jun 15, 15:36 EDT
Monitoring - Services seem to be operating normally but some facilities are reporting slower loading of modules. We will monitor and keep you posted.
Jun 15, 15:18 EDT
Investigating - We are investigating a possible service issue with PointClickCare.
Jun 15, 15:07 EDT
Jun 14, 2018

No incidents reported.

Jun 13, 2018
PCC WWW4 Degraded Response
Resolved - June 13, 2018 6:26PM EDT[Resolved] We have resolved the issue and performance has returned to normal levels on WWW4.
This investigation will be closed and we will continue to monitor
Jun 13, 18:28 EDT
Investigating - Components
PointClickCare Web Application


June 13, 2018 5:58PM EDT[Investigating] We are currently experiencing performance issues on WWW4. We are working to resolve the issue with an update coming every 30 minutes
Jun 13, 18:10 EDT
PointClickCare SaaS Service Status
Completed - The scheduled maintenance has been completed.
Jun 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:01 EDT
Scheduled - Title: PointClickCare Maintenance Outage Notification

Details: Please be advised that we will be performing a software update that will require a messaging service outage for some customer environments during this maintenance time. Messages will be queued up and will be delivered once the outage is completed.

Affected Infrastructure:
Components: Messaging Service, PointClickCare Developer Program
Locations: Developer Program - Service Delivery, ISO-B, ISO-E, ISO-H, ISO-K, ISO-S, WWW1, WWW11, WWW12, WWW14, WWW2, WWW3, WWW4, WWW6, WWW7
Jun 11, 12:16 EDT
Jun 12, 2018

No incidents reported.

Jun 11, 2018
PCC- Outbound Messaging Delay
Resolved - Status update from PointClickCare SaaS Service Status

Current Status: Operational
Started: 6/9/2018 12:45pm (-0400) (Eastern Timezone)
Resolved: 6/11/2018 9:57am (-0400) (Eastern Timezone)

Affected Infrastructure:
Components: Data Relay
Locations: WWW4

Description: We have resolved the Data Relay delivery issue , with the service fully restored.
This investigation will be closed and we will continue to monitor.
Jun 11, 10:00 EDT
Investigating - June 8, 2018 2:49PM EDT[Investigating] We are currently experiencing outbound message delivery delays.
We are in the process of investigating. .

Next update will follow in 30 minutes.

June 8, 2018 3:29PM EDT[Investigating] PointClickCare continues to investigate this issue.
Next update will follow in 1 hour.
Jun 8, 16:08 EDT
Jun 10, 2018

No incidents reported.

Jun 9, 2018
PointClickCare Maintenance Intermittent Outage Notification
Completed - The scheduled maintenance has been completed.
Jun 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 03:00 EDT
Scheduled - Description
Please be advised that we will be performing a Network Maintenance at the US Data Center.
The work will cause intermittent PCC application outage during the times mentioned below:

Eastern time: Saturday, June 9th 2018 3:00 am to 6:00 am
Central time: Saturday, June 9th 2018 2:00 am to 5:00 am
Pacific time: Saturday , June 9th 2018 12:00 pm to 3 :00 am


US Messaging services - between 2:30 am-7 am/ messages will be queued and will be delivered after maintenance is completed. However, please be aware that due to the size of the queue it will take some time until all vendors process all messages.

We apologize for any inconvenience this may cause .

Components
Data Relay, Messaging Service, PointClickCare Developer Program, PointClickCare Web Application, Secure FTP, Skin & Wound
Jun 6, 14:16 EDT
Jun 7, 2018

No incidents reported.

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