PointClickCare Sync Latency

Incident Report for GreySignal

Resolved

Systems have stabilized and systems should be running well!

Posted Jul 15, 2021 - 16:27 EDT

Update

We are still monitoring the situation and things have improved

Posted Jul 15, 2021 - 15:31 EDT

Update

We are still monitoring the situation.

Posted Jul 15, 2021 - 14:46 EDT

Update

We are still monitoring the situation.

Posted Jul 15, 2021 - 13:32 EDT

Monitoring

A fix is in place that we're monitoring.

Posted Jul 15, 2021 - 10:57 EDT

Identified

We have identified a latency issue with syncing to PointClickCare. We are working with their teams to resolve this issue.

Users may notice items not updating in GreyMAR in a timely manner. We'll let you know once this is updated.

Posted Jul 15, 2021 - 10:22 EDT

This incident affected: GreyMAR (API & Integrations).